SHIPPING POLICY

Our Shipping Policy was last updated on Oct 11, 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to Kaua‘i Fresh Fish, including its sub-brand Hook & Salt Co.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Kaua‘i Fresh Fish and Hook & Salt Co., accessible from https://kauaifreshfish.com and https://hookandsaltco.com
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Kaua‘i Fresh Fish and Hook & Salt Co. The following terms and conditions constitute our Shipping Policy. Online orders placed through Hook & Salt Co.’s Stripe Payment Links are for shipping only; online pickup is not offered. Customers may purchase in person separately. This Shipping Policy applies to products We agree to ship, including ahi jerky and fresh seafood; the eligible products and destinations will be shown at checkout or confirmed when the order is arranged. Kaua‘i Fresh Fish also offers islandwide wholesale delivery on Kaua‘i, coordinated directly with Us; this is separate from Hook & Salt Co.’s online shipping checkout.

Domestic Shipping Policy

Shipment processing times

Orders are generally processed within 1–2 business days. Orders typically ship Monday through Friday, excluding holidays. Orders placed after 12:00 p.m. Hawai‘i Standard Time may begin processing the following business day.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be displayed at Stripe checkout before payment.

  • Shipping carrier: USPS
    Shipping rates are calculated at checkout based on order size and destination
    Delivery estimate: Generally 3–7 business days after shipment
  • Free-shipping policy
    No standard free-shipping threshold at launch
    Free or discounted shipping promotions may be offered from time to time
  • Delivery variability
    Delivery estimate: Generally 3–7 business days after shipment

Delivery estimates are not guaranteed and may vary, particularly for shipments originating from Hawai‘i.

Delivery delays can occasionally occur.

Shipping destinations and P.O. boxes

We ship within the United States, including Hawai‘i, Alaska, and the continental U.S. We do not offer international shipping or shipping to U.S. territories. We accept P.O. Box addresses when supported by the selected carrier.

Shipment confirmation & Order tracking

Once Your Order ships, We will email You a shipment confirmation with tracking information.

Customs, Duties and Taxes

Applicable taxes, if any, and shipping charges will be shown in the Stripe-hosted checkout before You complete Your purchase.

Lost, Damaged, Incorrect, or Spoiled Orders

If Your order arrives damaged, defective, incorrect, or otherwise has an issue, please contact Us at info@kauaifreshfish.com (Kaua‘i Fresh Fish) or team@hookandsaltco.com (Hook & Salt Co.) within 7 days of delivery. Please include Your order number and a description of the issue. We may request photos of the product, packaging, and shipping label to help resolve it. If a shipment is lost in transit, please contact Us once it is past the expected delivery date and include Your order number and any tracking information. We may offer a replacement or refund, as appropriate, and typically respond within 3–5 business days.

Please do not return products without contacting Us first. We may ask You to retain the product or packaging while We review the issue.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: