RETURN & REFUND POLICY

Our Return and Refund Policy was last updated Oct 11, 2026

Thank you for shopping at Kaua‘i Fresh Fish and Hook & Salt Co.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. For damaged, incorrect, or spoiled products, or missing shipments, please follow the reporting process under “Lost, Damaged, Incorrect, or Spoiled Orders” in Our Shipping Policy. Contact the relevant info@ address listed below; We typically respond within 3–5 business days. Please do not return any product without Our instructions.

The following terms are applicable to purchases from Kaua‘i Fresh Fish and Hook & Salt Co., including ahi jerky, fresh fish, subscriptions, wholesale orders, and in-person purchases.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kaua‘i Fresh Fish, including its sub-brand Hook & Salt Co.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Kaua‘i Fresh Fish and Hook & Salt Co., accessible from https://kauaifreshfish.com and https://hookandsaltco.com
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Please email the relevant address listed below as soon as possible to request an order cancellation or change. We will make every effort to accommodate requests received before an order has been processed or shipped, but cannot guarantee changes or cancellations once fulfillment has begun.

To request an order cancellation or change, contact Us as soon as possible by:

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after We issue the refund for it to appear, depending on Your financial institution. Original shipping charges are generally non-refundable unless the refund is due to an error by Hook & Salt Co. or a shipment issue for which We approve a full refund.

Final Sale and Product Issues

Because our products are food products, all sales are final and We do not accept returns for a change of mind or personal preference. If an order arrives damaged, defective, incorrect, or otherwise has an issue, please contact Us within 7 days as described in Our Shipping Policy.

  • All food product sales are final.
  • No returns are accepted for a change of mind or personal preference.
  • For damaged, defective, incorrect, or other order issues, contact Us within 7 days as described in Our Shipping Policy.
    • Do not return products without contacting Us first.
    • We may request photos of the product, packaging, and shipping label to help review the issue.
    • Any approved refunds or replacements are handled under the Refunds section above.

Mailing address for authorized returns

If We authorize a physical return after reviewing an issue, We will provide instructions and confirm the return arrangements before anything is sent to the address below.

1786 Haleukana St, Unit 103, Lihue, HI 96766

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: